Why hasn't my crypto arrived even though the swap was made a long time ago?

Modified on Thu, 2 Apr at 12:22 PM

The arrival time depends on several factors:

  • Blockchain Confirmations: All transactions require confirmations from the blockchain network. Confirmation times may be longer during periods of network congestion.

  • Provider Processing: For "Buy" transactions, service providers (e.g., Banxa, MoonPay) may require extra time to review your payment information or KYC status.

  • Contact Third-Party Support: If the assets have not arrived after 24 hours, please have your Service Provider name and Swap ID ready, and contact the official support of the third-party service provider for assistance.




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article