If the company shuts down, can I still access my funds?

Please rest assured — your assets always remain on the blockchain, not inside the CoolWallet card or App.

The CoolWallet card and App simply help you securely store and manage your private keys; they never hold your actual funds.

Depending on your backup situation, there are two possible cases:

1. You have written down your recovery phrase:

You can restore your wallet using any wallet that supports the BIP39 standard, such as other hardware or software wallets.

This ensures you always retain full control of your assets, even without the CoolWallet App.

2. You do not have a written recovery phrase (e.g., you used the CoolWallet Go mode where the seed is stored only on the card):

In this case, your CoolWallet Go card itself securely stores your private key.

As long as the CoolWallet App remains available, you can continue managing and transferring your assets normally.

If the CoolWallet App ever becomes unavailable in the future, part of our technical documentation is open-sourced, allowing technically advanced users to build a compatible interface and still access their assets using the card’s secure chip.

✅ In summary: Your crypto assets remain on the blockchain and fully under your control, regardless of the company’s operational status.