How long will it take to receive the parcel after placing an order on the official website ?
Once your payment is successfully processed, the product will be delivered to the specified location within 1 to 3 business days for domestic orders, and 5 to 7 business days for international orders.
Can I track my order?To keep you informed about your order's progress, you will receive three key emails:
- Order Confirmation - This email confirms that we have received your order successfully.
- Your CoolWallet Order Update - This update will notify you that your order is currently being processed.
- CoolWallet Shipment Status - Upon shipment of your CoolWallet, you will receive an email containing your tracking number.
For uninterrupted updates, please ensure that support@coolbitx.com is added to your contacts or safe sender list.
What are the methods of product delivery?CoolBitX collaborates with DHL, FedEx, and SF Express to ensure timely and safe delivery.
What is the service scope (country-wise) of CoolBitX products?Please add the product you wish to purchase to your cart and proceed to the checkout page to find additional shipping information applicable to your country or region.
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