Due to security concerns, CoolBitX does not keep any record of our clients' seeds. Thus, we will not be able to retest your seed. So, if you did not back up the seed properly or if you lost the seed, we will not be able to recover wallet data for you.
However, you can still use the following method to retest the seed (using the BTC address as an example):
⚠️ WARNING ⚠️
Dear CoolWallet users,
By using the following guide, or any third-party application or advice, you are proceeding at your own risk and may expose your private seeds and crypto funds to an external audience over which CoolBitX has no control. This may give malicious parties access to your wallet and result in the permanent loss of your crypto assets.
Currently, we only recommend the official CoolBitX app (iOS/ Android) and website (coolwallet.io) as resources for the CoolWallet. We do not officially support any third-party applications due to the inherent risk of fraud and strongly urge our customers against using them.
CoolBitX and are not responsible for any losses which may arise from using any non-approved 3rd party platform.
- Please go to the Mnemonic Code Converter site: https://iancoleman.io/bip39/
- Disconnect from the Internet for safety
- Enter your seed in the BIP39 Mnemonic field
*If you use a number seed, please convert it to a word seed using the following mapping table - Select BTC-Bitcoin in the Coin field
- Select BIP141 as your Derivation Path and enter m/44'/0'/0'/0 in the BIP32 Derivation Path field
- Compare the 1st address populated (m /44' /0' /0' /0 /0) with the 1st BTC Custom Segwit address in CoolWallet
- If you can derive the same BTC Custom Segwit address, it means your recovery phrases are correctly backed up. However, if you are getting a different address, you might want to check your backed-up recovery phrases again.
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