Usually, the App will show the "Authentication Locked" message if the user failed to pass the phone authentication (Passcode/Fingerprint/Facial Recognition) or if the authentication data is corrupted. To resolve this issue, please follow the guide below:
- Go to the "Settings" page of the App
- Select and disable"Transaction Authentication" under Account
- Close the App completely, then re-open the App
- Enable the "Transaction Authentication" in Setting
- Try the operation again
However, if the problem persists, you might need to reset the Passcode/Fingerprint/Facial Recognition setting on your phone and try again once the reset is completed.
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