​What happens if I forgot my pairing password?

If you have forgotten your pairing password, please go into the Settings page of the App and click Show pairing password to obtain a new pairing password. However, if you lost or have already reset your first paired device to utilize the feature, you can only reset the wallet, and use your seeds to recover your wallet data. 

Once you have completed the recovery process, you can obtain a new pairing password from the Settings page of the App.

If your device has been locked up, please refer to the following steps to troubleshoot the problem.

1. Install CoolWallet App on your 2nd phone and open the CoolWallet App.

2. From the Bluetooth radar screen, select the matching CoolWallet serial number and click Reset.

3. Proceed with the reset instruction shown on the CoolWallet (you will be prompted to press the button for reset confirmation).

4. Once the wallet has been reset, please select the matching CoolWallet serial number and click Connect.

5. Select Recover to recover your wallet data using your recovery phrase.

6. Once the wallet has been recovered, you can obtain the pairing password from the Settings page of the App if you wish to pair it with another mobile device.